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Quality Control
We have hired some of the most excellent project managers while internally responsibilities are clearly assigned to individuals and continuously monitored. Different from the "contract first, management second" practice of some of Shenzhen's translation firms, we have in operation a rigorous management system spanning project initiation, translation, and proof reading. A translation project must goes through a carefully controlled procedure from the beginning till delivery, thus ensuring the ideal quality of the translation. |
For long-term clients, we build up custom-made glossaries to guard against discrepancies in repeated translation.
We have a strictly neutral business stance and keep the absolute confidentiality for every client.
We cover almost every conceivable industry, with special strength in IT-related industry including telecommunications, computer, network, etc.
Our QA system
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The client contacts our Client Service Dept. staff by email or telephone. |
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After looking into the case, we make a price offer. |
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Accepting the offer, the client signs a contract with us, and a down payment is made. Translation work begins. |
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The client can check the pace of the translation at any moment. |
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Delivery of the translated documents and the remaining sum is paid. |
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After-sales services. |
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Revision and perfection as required by the client for free. |
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Systematic auxiliary services such as CD making and printing. |
Confidentiality guarantee
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The company staff should sign Confidentiality
Agreement with the company.
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Confidential files should be distinguished
from common ones, and should be dispatched, transferred and
managed by the appointed personnel.
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For confidential telegraphic files and materials,
the handling person should pass them round for perusal. For
the confidential files that need not to be reserved for use,
the handling person should destroy them.
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All the documents and materials sent by the
cooperative companies should be received and pigeonholed by
the appointed coordinator. For confidential files, the coordinator
should destroy them at any moment upon the customer¡¯s requirement.
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The need of providing confidential items and
matters of the company in external association and cooperation
should be approved beforehand.
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Unauthorized staff should not install floppy
disk drive on his/her office computer, and should not, by any
means, copy and take confidential materials or files out of
the company.
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The company staff sent to the customer company
should also abide by the related confidentiality rules and regulations
of the customer company.
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